Privacy Policy | Lock Change West Covina

This Privacy Policy explains how Lock Change West Covina collects, uses, and protects information when you visit our website, call us, or request service. By using this website or contacting us, you agree to the practices described here. If you do not agree, please stop using the site.

If you have questions about this policy or your information, contact us by phone at (562)270-0450 or by email at info@lockchangewestcovina.com. We use this policy to keep things clear and transparent. We may update it from time to time, and changes will be posted on this page.

Information We Collect

We collect information you choose to share with us when you contact Lock Change West Covina. This can include your name, phone number, email address, service address, and details about the lock or door issue. If you call or text, we may also receive the information normally shared with phone service providers, such as call time and your phone number.

We also collect basic technical data when you browse our site. This may include your device type, browser type, approximate location based on IP address, pages viewed, and the date and time of visits. This type of data helps us keep the website working properly and understand what visitors find useful.

How We Use Your Information

We use your information to provide locksmith services, answer questions, schedule appointments, and communicate about your request. We may use your contact details to send confirmations, arrival updates, service follow-ups, or receipts when applicable. We may also use information to improve our customer support and website experience.

We do not sell your personal information. We do not rent your personal information. We only share it when needed to run our business, provide services, comply with the law, or protect our rights.

Service Requests and Communications

When you request service, you may provide details about your door, lock type, or property access needs. We use those details only to evaluate the job, provide an estimate, and complete service. If you send photos or messages, we use them for troubleshooting and job documentation.

If you contact us by email, you understand that email is not always fully secure. If you prefer, you can contact us by phone at (562)270-0450. We recommend you avoid sending highly sensitive information by email.

Cookies and Analytics

Our website may use cookies or similar technologies to function correctly and remember basic preferences. Cookies are small files stored on your device that help websites run smoothly. You can control cookies through your browser settings, but some parts of the site may not work as intended if cookies are disabled.

We may use analytics tools to understand website traffic and general usage patterns. These tools may collect information like pages visited, time on page, and general device or browser information. We use this data to improve the site, troubleshoot issues, and make content more helpful.

Advertising and Third-Party Links

Our site may include links to third-party websites or services. If you click a third-party link, you will be taken to a website we do not control. Their privacy practices may be different from ours, so we recommend reviewing their policies.

If we run ads or local listings, those platforms may use their own tracking technologies. Lock Change West Covina does not control how those third parties collect or use information on their own sites.

How We Share Information

We may share information with service providers who help us operate our business, such as website hosting, analytics, payment processing, communications tools, or scheduling systems. These providers are allowed to use information only as needed to perform services for us. We take steps to work with providers that are widely used and maintain reasonable safeguards.

We may share information if required by law, legal process, or a valid request by authorities. We may also share information to protect our rights, prevent fraud, or respond to emergencies. If our business is involved in a merger, acquisition, or sale, information may be transferred as part of that transaction.

Payment Information

If you pay for services, payment details may be processed by a third-party payment provider. Lock Change West Covina does not store full credit card numbers on our servers if a third-party processor is used. We may keep transaction records required for accounting, dispute handling, and customer support.

For your security, do not send full payment card information by email. If you have billing questions, call (562)270-0450 for the safest options.

Data Retention

We keep personal information only as long as needed for service, customer support, business records, and legal compliance. The retention period can vary depending on the type of information and why it was collected. When information is no longer needed, we take reasonable steps to delete it or de-identify it.

Some records may be retained longer to meet legal obligations, resolve disputes, or enforce agreements. If you want more details about retention, contact us using the information on this page.

Your Choices and Rights

You can request to review, correct, or delete certain personal information we have about you. You can also ask us to stop using your information for certain communications. We will respond as required by applicable law and within a reasonable time.

To make a request, email info@lockchangewestcovina.com or call (562)270-0450. To protect your privacy, we may need to verify your identity before completing a request.

California Privacy Notice

If you are a California resident, you may have additional rights under California privacy laws. These may include the right to know what personal information is collected, the right to request deletion, and the right to opt out of certain sharing where applicable. Lock Change West Covina does not sell personal information in the typical sense.

If you would like to submit a California privacy request, contact us at info@lockchangewestcovina.com or call (562)270-0450. If we cannot fulfill a request, we will explain why, consistent with applicable law.

Children’s Privacy

This website and our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will take reasonable steps to remove it.

Security

We use reasonable administrative and technical measures to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. Please take steps to protect your own devices and avoid sharing sensitive information unnecessarily.

If we learn of a data incident involving your personal information, we will take appropriate steps to address it. Where required, we will provide notices consistent with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised effective date described in the text. Continued use of the website after changes means you accept the updated policy.

If you have questions, contact Lock Change West Covina at (562)270-0450 or info@lockchangewestcovina.com.